CONGRATULATIONS to the Malaysia Airlines crew for having won the coveted "World's Best Cabin Staff" award at the World Airlines Award 2007.

MAS received the highest votes in a worldwide survey by airline research organisation Skytrax Research.

The award came at a time when MAS’ management is grappling with a slew of problems over flight delays and cancellations, and the switch-over to the new check-in IT system.

As a frequent domestic flyer using MAS services, I wish to compliment the cabin crew for having achieved the "World’s Best Cabin Staff".

And although MAS has considerably reduced flight delays, I hope that the management will continue to improve on the time performance (OTP).

It has been reported that the arline’s OTP had hit 75 per cent. However, this is not good enough.

The airline should aim for an OTP of more than 80 per cent.

In this regard, the management should leave no stone unturned to address issues concerning passenger needs and ensuring planes take off on time.

While we appreciate the fact that MAS’ managing director wants to work towards a more performance-based culture to ensure the company is productive and profitable, it should also, at the same time, look into the legitimate grievances of its staff.

While the cabin crew has done well to demonstrate the best of Malaysian hospitality, the management should look into improving the quality of in-flight meals as well as the ground facilities for its passengers.